I want to touch upon how terrible your flight and purchaser service was currently. Flight 4425 was suppose to leave at 5 pm from DC and obtain to Atlanta. We didn’t just take off from DC right until 6:20 pm. We ended up explained to it absolutely was going to be a ten minute delay but we under no circumstances boarded the aircraft until way afterwards. Then the pilot reported there was no hold off Inspite of currently being delayed 45 minutes and then had us sit over the runway for more than 35 minutes. I have an understanding of you haven't any Manage over the turbulence we skilled but we arrived in ATL plus they didn’t Use a terminal for us to unboard.
I termed AA this early morning and I used to be notified they located the car seat in NYC. Will probably be leaving NYC this afternoon and we be at my dwelling someday these days or tomorrow.
The purple tape to acquire a response a few authentic messed up excursion from start out to finish is horrible. I are actually seeking to obtain a response from AA however the operate all around is exactly what AA needs so you can give up..GUESS WHAT ? i dont throw in the towel very easily. so AA i await your remedy.
First, although this electronic mail just isn't supposed as a response towards the remarks you just submitted, it does affirm Now we have received your responses and have assigned a reference range, which the thing is below.
My concern was a bag that was overweight. One particular female held saying I could only acquire 50 lbs, even if I advised her I was delighted to pay overage expenditures. This other female wasn't also helpful. Nevertheless, Nina Kong went truly away from her strategy to help me… calling for info, looking points up…she even helped me transfer the bag to a secure locale though I went through it to check out if I could rearrange and pull some fat out.
Please take a look at this so other passengers won’t possess the same expertise…..I want a reply from Additionally you..
I even tried using contacting on the telephone and acquired nowhere; all I could listen to is a recurrent message and Once i ask for to talk to shopper relations, I might get hold up on.
I would love an address to mail a letter to American Airlines Shopper Service, And that i hope you are going to reply using this type of handle.
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I respect that you are dealing with a merger and a few staff may be less than thrilled, but this Mind-set should not be evident on your prospects who are just calling to get some help.
Never I repeat in no way will I choose American Airlines. Again.Totally unprofessional staff members within the ticket agent to flight attendants. Many of the jokes I have heard about this remaining a ” cattle hauler ” airline is regrettably true in my current encounter.quite unhappy.
On our last trip the leg of the vacation from lax to Dallas was the worst I’ve at any time had .The seating was so limited I could not study a journal as a result of tightness of the seating I think the plane was an A 320 ,please Make contact with me you can find a few points with regards to the service generally speaking,thank you, Brian Galbally
I still left LGA August 26, 2015 and also have my baggage claim ticket but need to have a duplicate of my airlinet ticket because I arrived household to uncover my jewelry and purse were lacking from my luggage – I've submitted a assert bu they want a replica of my ticket and I am able to’t obtain it – can u send me a duplicate of it or tell me how I can find it — all the things else was in tact absolutely nothing disturbed except these things and purse was laying of best and jewelry was in aspect pocket
que se emitme desde australia y aqui en bogota colombia no me dan ninguna solucion por favor espero pronta respuesta dios les bendiga